Our Refund Commitment
Last Updated: 01 August 2026
At The Rishivan Ayurveda, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help and make it right.
1. Eligibility for Refund
- Refunds or replacements are applicable only for eligible products under the conditions mentioned below.
- Refund requests must be raised within 7 days of the delivery date.
- The product must be unused, unopened, and in its original packaging unless it was received damaged or defective.
2. Non-Returnable & Non-Refundable Items
- Opened, used, or partially used products.
- Products damaged due to misuse, mishandling, or improper storage.
- Products purchased during sale, discounts, or promotional offers unless received damaged.
- Gift cards and digital products.
3. Damaged, Defective or Incorrect Products
- If you receive a damaged, defective, or incorrect product:
- Please contact us within 48 hours of delivery.
- Share clear photos of the product, packaging, and invoice (if available).
- After verification, we will arrange a replacement or refund as applicable.
4. Order Cancellation
- Orders can be cancelled only before dispatch.
- Once an order has been shipped, cancellation requests cannot be accepted.
- For prepaid orders, eligible refunds will be processed to the original payment method.
5. Refund Process
- Once your refund request is approved, the refund will be initiated.
- Refunds will be credited to the original payment method used while placing the order.
- The refund may take 5–7 business days to reflect in your account depending on your bank or payment provider.
6. Online Payments
- All online payments are processed through secure payment gateways.
- We do not store your debit card, credit card, UPI, or banking details.
- Approved refunds for online payments will be credited to the original payment method.
7. Cash on Delivery (COD) Orders
- For COD orders, approved refunds will be processed via bank transfer or any other mutually agreed method after verification.
8. Late or Missing Refunds
- If you have not received your refund:
- Please check your bank account.
- Contact your bank or payment service provider, as processing times may vary.
- If the issue persists, please contact our customer support team.
9. Contact Us
- For any refund, cancellation, or return-related queries, contact us:
- Phone: +91 8140098968
- Email: info@therishivanayurveda.com
- Address: 32 Kesar Orchid, Opp. Spandan Bunglows, Near Mahadev Residency, Vasant Vihar 2, Naroda, Ahmedabad, Gujarat - 382330
10. Policy Updates
- The Rishivan Ayurveda reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be published on this page.
We are committed to providing a fair, transparent, and hassle-free refund process.
Thank you for choosing The Rishivan Ayurveda!
